What to do if …

  • If you lose your Equa card...

    As soon as possible, block the card via internet or mobile banking or by calling us.

    Please contact our customer center at telephone number +420 222 010 222.

  • How to report a loss or theft of belongings

    First report the event to the police and then please contact us.

    If your personal belongings have been stolen, report the event to the nearest police station, or to the nearest police station abroad. Reporting that your belongings have been stolen is crucial to filing an insurance claim with the insurance company.

    Then contact the BNP Paribas Cardif insurance customer service center at +420 234 240 362. You will be provided with all the information required for a smooth settlement of the claim.

    You can also contact the insurance company in writing:

    BNP Paribas Cardif Pojišťovna, a.s. / BNP Paribas Cardif Insurance Company, Inc.
    Boudníkova 2506/1
    180 00 Prague 8 - Libeň
    Fax: +420 234 240 112

    e-mail: czinfo@cardif.com

    Detailed terms and conditions for fraudulent usage insurance, including exclusions from the insurance, are listed on the page Documents centre in Insurance contract No. PIPEQ 1/2020 
    and General Insurance conditions for non-life insurance 3/2018, which manages the insurance.

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