What to do if …

  • If you lose your Equa card...

    As soon as possible, block the card via internet or mobile banking or by calling us.

    Please contact our customer center at telephone number: +420 222 010 222

  • How to report the loss of an item

    First, report the event to the Police, then please contact us.

    If you lose your card as well as your personal belongings, report the loss to the nearest police station, or to the police station in abroad. Reporting the loss or theft of your belongings is crucial to filing an insurance claim with the insurance company.

    Then contact the BNP Paribas Cardif insurance customer service center at +420 234 240 362. You will be provided with all the information required for a smooth settlement of the claim.

    You can also contact the insurance company in writing:

    BNP Paribas Cardif Pojišťovna, a.s. / BNP Paribas Cardif Insurance Company, Inc.
    Plzeňská 3217/16
    150 00 Praha 5
    Fax: +420 234 240 112

    e-mail: czinfo@cardif.com

    Detailed terms and conditions for fraudulent usage insurance, including exclusions from the insurance, are listed in General Insurance Contract No. 1/2014 TIEQ and General Insurance conditions for non-life insurance No. 11/2014, which manages the insurance.

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