At some point, most everyone has lost a wallet containing cards and other important items. Just a moment of inattention is all it takes.

The insurance covers the costs resulting from the loss or misuse of your credit card. Additionally, you can replace lost or stolen personal belongings.

The Basic package will cover costs up to 30 000 CZK:

• if someone uses your lost or stolen card
• when you lose personal belongings (purses, bags, personal documents, house/car keys, inhaler)  
• in the case of theft of a mobile phone, music player, glasses, luncheon vouchers, prescription drugs or hearing aid.

The Complex package will cover costs up to 50 000 CZK:

• This package includes everything from the Basic package and also applies to the theft of a laptop, tablet, e-reader or camera

Have a look at further information on packages and prices.

No matter how or where your card was fraudulently used, the insurance applies to all card transactions up to 96 hours prior to the blocking of the card:

• Standard payments at merchants using the PIN
• All contactless transactions
• ATM withdrawals using the PIN
• Transactions over the internet
• Cash withdrawals at bank branches
• Forced cash withdrawals from ATMs under threat of violence
• Theft of cash withdrawn from an ATM (within two days of the selection)

The cost of lost or stolen items makes no difference. The insurance company is not interested in receipts of lost belongings. There is no need to compromise when replacing your valuables. The insurance company will pay everything up to the maximum limit of indemnity according to the selected insurance package.

Arranging insurance is simple through Internet banking or in the insurance section at any of our branches.

The insurance always becomes valid from the day following its arrangement or activation of your account.