Basic information

  • What does EQUA mean?
    The base of the word Equa derives from Latin - refers to equality, fairness and openness, that is, characteristics that are for Equa bank typical.
  • What products does Equa bank offer?
    Equa bank offers current and savings accounts, term deposits, contactless payemt cards, mortgages, loans, telephone and internet banking, including a mobile version for smartphones.

Current Account


Payment card

  • To which account do I get a contactless payment card?
    Contactless payment card is issued to the CZK current account.
  • What should I do in case that my card was lost/stolen?
    In case of loss or theft, you can block the card through your internet banking, or immediately contact our Customer Service at +420 222 010 222
  • Can I change the PIN for my debit card?
    When activating the debit card you wll get PIN of your choice in internet banking. PIN can be changed at any time subsequently.
  • How can I change the limits for card payments?
    You can change the limits in your internet banking or through telephone banking.
  • What should I do when disputing card transaction?
    Send the completed claim form, which you will find at the website, to the address of the customer service or submit it at one of our branches. The claim will be processed within 35 days.
  • What makes the new contactless card better?
    This card may be described by three words – speed, security, and comfort. The contactless Debit Mastercard payment card enables you to withdraw cash from ATMs, make both standard payments (by inserting the card in a terminal) and contactless payments (by holding the card over a terminal).
  • How can I apply for a new payment card?
    You may easily apply for a new payment card in your internet banking. First check whether your correspondence address is still up to date. You can change it in your internet banking in the Settings – Change Settings section, if needed. This is the address to which we will send you your payment card.
    After you have checked your address, apply for a new payment card in your internet banking in the Cards – Card Settings – Change Card section. As a Reason select Change Card Type. The change of payment card as well as its dispatch is free of charge.
  • Is the new contactless card free of charge?
    Yes. The issuance and maintenance as well as exchange of this card are entirely free of charge.
  • What shall I do with the original card after I have received the new one?
    By activating your new card the original payment card will be permanently blocked. Therefore, activate your new payment card in your internet banking first – according to instructions you will receive together with the card.
    Please dispose of the original payment card by cutting it across the chip and magnetic stripe.

    We will be happy if you return your destroyed payment card back to the bank either to any of our branches or by mail to Equa bank a.s., Department of Payment Cards, Karolinská 661/4, Prague 8, 186 00. For each returned card type MC Standard we give 10 CZK to charity project TaKavárna.
  • How can I pay using the contactless Debit Mastercard?
    This payment card enables you to make both standard payments (by inserting the card in a terminal) and contactless payments (by holding the card over a terminal). The card also enables standard cash ATM withdrawals.
  • Where can I make contactless payments with the card?
    You can make contactless payments in shops which are equipped with a terminal for contactless payments. You will recognize such shops by means of the PayPass symbol or the “Contactless Payments Zone” symbol.
  • When do I have to enter a PIN (or sign a receipt) while making a contactless payment?
    Contactless payments up to CZK 500 do not require a PIN entry. For amounts over CZK 500 you will be asked to enter a PIN or sign a receipt.
  • What are the limits for contactless payments?
    Limits are added to the total amount of weekly limits you have set for “Shop Payments”. You may change these limits in your internet banking in the Cards section.
  • What makes contactless payments more convenient?
    You will appreciate contactless payments mainly for their speed (you do not enter a PIN for payments up to CZK 500), security (you do not give the card away and use it only yourself) and comfort (you do not have to look for change).
  • Can it occur that I make a contactless payment by mistake somewhere?
    hen making a contactless payment the card must be held over a reader, which makes it impossible for the card to be read by any other device. The purchase amount will be deducted only once also in event should you hold the card over the reader several times. What may happen, however, is that the terminal will ask you to insert the card and enter a PIN. This is only for security reasons; the payment amount does not play a role in this case.
  • When will I be able to see all contactless payments in my internet banking?
    You will see all contactless payments immediately upon their billing in the Transaction History overview.

Google Pay - NFC payments

  • What is Google Pay?

    Google Pay is a service that enables payments in shops just by tapping the payment terminal with a mobile device using the Android operation system and the NFC technology.

    Payments made with a mobile device are very easy and convenient. 

  • What do I need to make payments with my mobile phone?
    A mobile phone with the Android operation system version 5.0 or higher and with the NFC (Near Field Communication) technology. Also your Equa bank payment card needs to be registered in the Google Pay mobile app, which you can download from Google Play into your mobile phone. In order to make safe payments, it is necessary to set the screen lock on your phone.
  • How do the Google Pay payments work?
    For payments up to CZK500 it is needed to turn on the screen of your mobile device and then tap the payment terminal with it. For payments exceeding CZK500 it is needed to unlock the screen of the mobile device, tap the payment terminal with the device and wait until the payment has been processed.  Subsequently the confirmation of your transaction will be displayed on the screen of your device.  In some cases you might be prompted repeatedly to unlock your phone for enhanced security reasons.
  • Can I use my phone with the Google Pay app for ATM withdrawals?
    Yes, you can, provided the ATM has a contactless NFC reader. Turn on the screen of your mobile phone (no need to unlock it) and just tap it on the reader. The screen of the ATM will always prompt you to enter your card PIN (no matter whether the phone is unlocked or not). Then follow the instructions on the ATM screen.
  • Is it safe?
    Yes, the payments are completely safe. Upon adding in the Google Pay app, the payment card number is saved neither in the device, nor in the app.  During the payment, card details are not shared either with Google, or merchants.
  • What are the fees?
    The bank does not charge any fees for using Google Pay.
  • Why can’t I add my card in the Google Pay app?

    Make sure that a) the card you are adding is a payment card issued by Equa bank, b) you are connected to the internet, c) your mobile device supports the NFC technology and has the Android operation system version 5.0 or higher installed.

  • Can I add my payment card into the Google Pay app in multiple devices?
    Yes, you can. However, you need to be aware that you are responsible for all devices in which the payment card has been added into the Google Pay app.

Minute loan

  • How fast may I obtain the Loan?
    At a branch in several minutes. If you wish to have your agreements delivered to you by a courier, you will obtain funds in several days at the latest. Your application is always approved on-line.
  • What makes the Loan better than loans from your competition?
    We guarantee you a low interest rate of the loan over its entire duration. By far, this is not a rule; banks tend to include many “ifs” and “whens”, so you may eventually find out that the loan is more expensive than expected. We do not conceal anything from you. In addition, your loan and current account will be maintained free of charge and you may make extraordinary repayments for free at any time. And last but not least – nowhere is obtaining a loan as simple and fast as at Equa bank.
  • What are the fees for obtaining and monthly maintenance of the Loan?
    You do not pay any fee for obtaining or monthly repayment of the Loan. The current account through which the loan is repaid is also maintained free of charge.
  • What are the conditions for obtaining the Loan?
    If you are at least 18 years old and have a regular income, there are not any additional conditions of approval.
  • Do I have to open a current account with the Loan? How much does it cost?
    A current account will be opened to you together with the Loan, because you will use it for repayment. We guarantee a free maintenance and standard bank services over the duration of Loan. In addition, your account has many benefits including the contactless payment card enabling free withdrawals from all ATMs in the CR.
  • I am not a Czech citizen. May I also apply for the Loan?
    Yes, we can grant a Loan also to you. Simply drop by any of our branches where everything needed will be arranged with you.


  • I find it strange – can one believe it? Why would any bank do such a thing?
    No tricks, no hitches, no asterisks below the line. We are a new bank which does things differently. We are smaller and more efficient. Compared to large banks, our operating costs are much lower. We offer services at prices which pay off to us and keep our clients happy.
  • What does a loan transfer mean?
    Transferring your current loan, we refinance it at more convenient terms. And we really mean it – while the number of remaining instalments of your current loan stays the same, you will repay a lower amount with us. In addition, we will offer you a current account with a free maintenance and regular bank services, which will further increase the amount saved.
  • What is the certainty that I will really save on having my loan transferred?
    A reduction of the current interest rate and no fees for the maintenance of a current and loan accounts for the entire period of repaying a ReLoan are guaranteed with us. This is a real guarantee of money saved. Most loan providers will usually promise you to cut your instalments by means of refinancing or consolidation, which will increase the number of instalments and result in you paying more in total.
  • I have already consolidated my loans into one. May I still use refinancing and achieve some savings?
    Certainly, transferring your loan is an especially suitable tool for consolidating it. Consolidation will usually make your repayment easier by cutting your instalments. But the number of instalments increases and you end up paying much more for interests and fees. We guarantee you a lower interest rate and free bank services. You will make real savings with us
  • How is it possible to save so much on a loan?
    It is simple. We guarantee a reduced interest rate. This alone makes every client feel assured that their monthly instalment will be cut. In addition, Equa bank charges no fees which are often concealed in loans provided by other institutions. For instance CZK 50 for loan administration. And CZK 99 for maintenance of a current account which you often must open for a loan. This amounts to CZK 149 a month. Considering the fact that you will be repaying your loan for the remaining 4 years, this adds up to 48 instalments. By transferring your loan, you will save 48*149 = CZK 7,152 on monthly fees alone. Throwing good money after bad may not be worth here.
  • How fast may I obtain a ReLoan?
    The on-line approval takes 1 minute. The transfer of your loan will be arranged on your behalf by the bank. All we need is a copy of the agreement about your existing loan. You may bring it in person to our branch, upload it on-line or send by mail. Then you only need to sign an agreement at a branch or have it delivered to you for free by a courier. Everything else will be arranged for you.
  • What if I want to change something? To obtain funds or extend the repayment period?
    ReLoan is flexible. You select parameters such as repayment period (you may shorten or extend it) or extra money. If you do not like the due date, you may change it on-line in your internet banking.
  • What are the fees for obtaining and monthly maintenance of the ReLoan?
    ou do not pay any fee for obtaining or monthly repayment of the ReLoan. The current account through which the loan is repaid is also maintained free of charge.
  • May I obtain a ReLoan for a loan which I do not have with a bank?
    Yes, ReLoan may be used to repay any current consumer loan or lending you may have. You may use it to repay a consolidated loan, any cash loan, purpose-bound or non-purpose-bound loan with a bank or any other non-bank institution.
  • How can I find out the precise amount of savings achieved by transferring my loan?
    Your savings can simply be calculated using our calculator. There is no trick about it. You may save up to thousands of CZK on interests and fees over the repayment period with us.
  • Is transferring a loan difficult for the client? Does it take a lot of time?
    It is not difficult. You may arrange everything on-line or by telephone without having to go to a branch. You may also visit our branch. This is not time-consuming. If you have the necessary documents (a copy of agreement about the existing loan), we can arrange everything at a branch in one visit.
  • What are the conditions for obtaining a ReLoan?
    We are waiting for you if you are at least 18 years old and have a loan.
  • Do I have to open a current account with a ReLoan? How much does it cost?
    A current account will be opened to you together with your ReLoan, because you will use it for repayment. We guarantee a free maintenance and standard bank services over the entire duration of ReLoan. In addition, your account has many benefits including a contactless payment card enabling free withdrawals from all ATMs in the CR.
  • Is it consolidation?
    No. Consolidation is merging more loans into one. A monthly instalment is reduced, but you pay for a longer period of time, and thus much more.
  • I am not a Czech citizen. May I also apply for a ReLoan?
    Yes, we are ready to grant a ReLoan also to you. Just drop by in any of our branches where we will arrange everything we need with you. However, be aware of the fact that ReLoan can be used to refinance loans provided and maintained by financial institutions in the Czech Republic. We cannot refinance a loan maintained anywhere abroad.
  • Can I get some extra money with my ReLoan?
    Yes, ReLoan usually goes together with the option of some extra money. You will find out how much you can get on top your loan immediately upon filling the online ReLoan application.
  • Can I use my ReLoan for several loans?
    Yes, it is possible. In order to clearly meet our commitment to guarantee that every loan of yours will be cheaper, we refinance every loan separately. Consequently, we guarantee that every loan has a rate discount and that all the fees have been cancelled. You will thus clearly see your specific savings for every loan transferred.

Savings account

Term deposit




    1. Zadejte nejprve "Přihlašovací číslo" do vašeho internetového bankovnictví a klikněte na "Přihlásit".

    2. Ve druhém kroku zadejte vaše "Heslo" do internetového bankovnictví a do vedlejšího políčka zadejte "Autorizační kód" z SMS zprávy, kterou jsme vám mezitím poslali. Klikněte znovu na tlačítko "Přihlásit".


    Pokud neobdržíte automaticky SMS s autorizačním kódem, klikněte na tlačítko "Poslat nový autorizační kód".

  • How do I log in the Internet Banking for the first time?
    For the first login, use the Login ID and Password from the e-mail titled "Credentials for access for internet banking." Login ID is permanent and is valid for logging into the internet, mobile and telephone banking.
    The password is one-time and is valid for 30 days; after the first login you will be asked to change it and onword you will use it to log into the internet and mobile banking.
    In the case that has already passed more than 30 days and credentials do not work, contact our Client Center at telephone number +420 222 010 222, which will generate a new credentials. These new credentials are valid only for 10 days.
  • What should I do in case when 30 days have already passed since I received the e-mail titled "Credentials for access for internet banking"?
    In such a case please contact our Customer Service on +420 222 010 222 or visit some of our Equa bank branches where you will be generated new credentials.
  • Is the internet banking secured and how?
    All of active operation within Internet banking are authorise by authorisation code, which is send to phone number choosen by you.
  • What should I do in case I forget the Login number or Password for my Internet banking?
    In such case please contact our Customer Service at +420 222 010 222 or visit any of the Equa bank branches - you will be issued a new temporary Username or Password.
  • How do I change the Login number or Password for my internet banking?
    You can change your Login number or Password at any time in your Internet banking, section “Settings”.
  • How many attempts do I have to log in the Internet Banking?
    If you enter a wrong Password three times in a row, your access will be temporarily blocked for 5 minutes. Should you subsequently enter a wrong Password three times again, your account will be permanently blocked. In case of a permanent blocking please contact our Customer Service on +420 222 010 222 or visit some of our branches.

Mobile banking

  • Where can I download the mobile banking app?
    To download the app, go to your Google Play or Appstore.
  • How do I log into my mobile banking for the first time?
    For security reasons, the mobile banking application must be “paired” with your internet banking. The activation is simple – you just need to insert your internet banking log-in number and password and the authorisation text message. During the “pairing” process, you will be asked to select a unique four-digit code. You will use this code to access the app and authorise all active operations and payments.
  • How many log-in attempts do I have in my mobile banking?
    If you insert a wrong code five times in a row, your device will be “un-paired”, and you will not be allowed to access the mobile app. The app will then ask you to perform the “pairing” again, using the internet banking log-in number and password and an authorisation text message.
  • What operations can I perform in my mobile banking?
    Your mobile banking gives you a complete overview of your finances and the ability to administer them. You can make domestic payments and check repeated payments. You can also manage your payment card and change your PIN and limits for card payments. If necessary, you can also block your card in the app.
  • How can I confirm my payments in mobile banking?
    You can confirm your payments by the four-digit code you selected when “pairing” the application.
  • Where do I set-up a profile picture and who will see it?
    A profile picture can be set up easily in the third tab in the menu – in the “Profile” section. The picture will be shown to Equa bank clients in their mobile banking when they make a payment and display the counterparty of the transaction.
  • How can I change the mobile banking code?
    You can change the four-digit mobile banking code in the “Settings” section in the third tab in the app. You need to know the original code to change it.

Telephone banking


  • What required information do I have to provide to the payer for an international payment?
    The condition for crediting the payment to your account is provision of correct bank details by your business partner; the international
    payment order must include the following information:
    1. Payee’s account number: CZXX6100XXXXXXXXXXXXXXXX
    2. Payee’s name: Account holder name
    3. Payee’s address (not required): address, city, postcode, state
    4. Name of the beneficiary’s bank: Equa bank, a.s
    5. Swift code of the beneficiary’s bank, BIC: EQBKCZPP
  • Can I cancel entered payment with future date?
    Yes, you can cancel it in your Internet Banking in the section "Waiting Room", or via telephone banking on +420 222010222 or at any branch of Equa bank.
  • What are the payment processing cut-off times?
    For payment processing cut-off times, see the Conditions for payment services (see Document Center).
  • What is IBAN and where do I get it?
    "IBAN is an acronym for "International Bank Account Number", which is used for payments to/from abroad (i.e. foreign payments).
    Your IBAN can be found in your Internet banking, section "Settings/Account Details" or on the account statement".
  • What is SWIFT/BIC code and where can I get it?
    Clients of Equa bank can find their account number in the IBAN format in their Internet banking in the “Set-up/Account Detail” section, on the bank account statement or at the customer service phone number +420 222 010 222. Clients of Equa bank can find SWIFT/BIC code on the bank account statement, on thebank’s websiteat www.equabank.cz, or at the customer service phone number +420 222 010 222.
  • What are the requirements when placing payment order abroad, in the EEA or in foreign currency within the Czech Republic?
    Information about payment order requirements can be found in Technical conditions for payment services (see Document Center).
  • Corespondent bank
    List of correspondent banks, see Regulatory Announcement information - List of correspondent banks.
  • Definitions of types of fees
    Information about the types of fees, see Document center - Terms and conditions of payment services.
  • How can I submit europayment/SEPA payment?
    To submit a europayment/SEPA payment, fill in the form Europayment. Europayments/SEPA payment are transfers to/from EU/EEA countries in currency EUR with SHA fee type and executed with standard priority. It is required to enter the payee's account number in international IBAN format and SWIFT code of payee's bank.

Personal / Contact details

Discounted mobile tariffs

Open Banking

  • What does the term Open Banking mean?
    In simple terms, it is making selected customer data available to various entities. To whom and what can be made available is described in the following questions. In this terminology, the terms API and webAPI are often used, representing a uniform communication method between two parties. An equally known term is the abbreviation PSD 2, which is an abbreviation for the second version of the Payment Services Directive covering the internal market, drafted by the European Parliament. This Directive has served as a basis for the new Czech Payment Services Act, which is valid from 13 January 2018.
  • Why has the internet banking been enhanced with the new item “Access to Accounts” in the Settings section?
    Open Banking enables you to obtain information about all your accounts as well as to perform payments through other service providers. In this menu, you will find a list of authorisations granted to individual entities, the length of their validity, including the option to withdraw the authorisation. You will also find their individual access history here.
  • What does granting of access to an account mean for me specifically?
    You can use the information on your accounts in connection with other services. Typically, this may concern an overview of all your transactions from the accounts with various banks. You can also follow your regular expenses. In the case of a loan application, you may grant consent to a loan provider to download an account statement from your account, so that you do not have to document your income.
  • How can I grant an authorisation to access my account?
    You may grant an authorisation directly in the internet browser on the website of the service provider or using a specific application. With the increasing number of providers, you will be able to grant an authorisation in the internet banking as well. From the website of the service provider or the application, you will always be redirected to our website to enter your login data you use to enter your internet banking.
  • What information will be accessed by the provider?

    If you allow the service entitled “Account Information Service” in the application, the provider will have information about all your accounts, their balances, and transactions. The validity of the authorisation is set to 90 days; after the validity expires, the authorisation needs to be assigned again. The authorisation may also be cancelled at any time. Some applications enable setting up a payment transaction from your account only with your consent and according to our authorisation rules. It is a single authorisation and you must assign it to every payment.

  • Can the service provider get to the information about my accounts without my consent?
    No. No service provider can get to this information without your confirmation.
  • Am I obliged to grant access to accounts?
    The option of making your data accessible to another provider is purely upon you. If you are not interested in the service, Open Banking does not impact on you in any way.
  • Security of Open Banking services

    The list of providers of these services is regulated by the Czech National Bank. Adding an authorisation goes hand in hand with our security principles and rules. However, be careful when it comes to applications from unknown sources and unsecured websites. You can read more on security online in the Security guidelines section on our website.